All items must be returned new, unused and with all original packaging and tags attached within 14 days of order receipt.
The customer is responsible for the fees related to return shipment.
Once your return has arrived at our warehouse, our team will then check that the items are in their original condition*. This process typically takes 7-14 business days.
Once your return is accepted, a refund will be issued. For US orders, the shipping fees related to the return will be deducted from refund. Funds can take 5-10 business days to appear in the account of your original payment method.
You will be informed of your refund via email confirmation.
*Please note that if your item does not pass our checks, you will be notified via email and it will be sent back to you at your cost.
Please note that we are a small team trying our best to answer all your questions as quickly as possible. We would also like to highlight that it may take slightly longer to respond to certain queries. We are a start-up and sometimes we must wait for a response from our third-party partners before we can offer you a solution. We sincerely appreciate your patience and understanding.